Have A Question? We Have An Answer!
Is your moving company licensed and insured?
Yes. Brother Movers, LLC is fully licensed and insured. We are licensed by both the Public Utility Commission and the CA State Department of Transportation. We carry all proper insurance and are always ready to provide it for you.
Will the movers arrive on time?
Yes. When we schedule your move, we allow for an arrival time (half an hour for early morning moves and one hour for mid-afternoon moves) and communicate with you during the entire process. As soon as we know exactly what time we will arrive, we will let you know; we will not let you down.
Do you have full–time workers?
Yes. All of our workers at Brother Movers, LLC are full-time, regular employees.
Is there a minimum number of hours charged for my local move?
Yes. There is a two-hour minimum for any move.
Do you offer the packing boxes or wardrobe boxes?
Yes, we have a wide array of boxes available to customers.
Do you disassemble and reassemble my furniture?
Yes, we do.
What kind of payments do you accept?
We accept cash, check, and credit card (Visa, MasterCard, Discover, and American Express) payments.
When should I schedule my move?
The earlier the better. In order to get your preferred move date, it is wise to give 2-3 weeks’ notice, if possible.
Is Brother Movers locally owned and operated?
Yes, we are! Why is that important? We are not a branch or franchise of an out-of-state corporation. We want you to feel confident in referring us to your family and friends, so we work hard to satisfy every customer.
What is double drive time?
Drive time between your origin and destination is automatically doubled. It is a CA state law and is a requirement for all moving companies in CA. For instance, if it takes 30 minutes to drive from your home or business to your delivery destination, the total drive time becomes 60 minutes.
What is basic insurance coverage?
This is often called limited liability and is the minimum coverage required by law. It is included in the hourly rate and does not cost you any extra money. This liability must be applied to every customer whose goods we transport. Lost or damage claims are settled based on the weight of the article or furniture multiplied by 60 cents. For example: if you have a 100-pound dresser and it was damaged in transit, you would be entitled to a total of $60.
Do you offer full coverage insurance for valuable items?
Yes, however, we do allow customers to move valuable items, such as TVs, themselves or purchase full value insurance for items from us.
How should I prepare my appliances for the move?
You should always make sure your washer and refrigerator are completely defrosted, drained, and emptied on the day of your move.
What items are NOT allowed to be moved?
These items are flammable, explosive, or corrosive and are not allowed inside our moving trucks:
Can you move heavy or fragile items?
Yes, we can move items like pianos, safes, antique items, pool tables and more.